We will not tolerate any abuse against our colleagues and if you choose to continue, your account will be suspended. Please take this as you first and only warning.
If you want a refund, contact the reseller who sold you the subscription.
In case you want to resolve the issue, we need additional information, specifically regarding the internet connection you are using and the launcher logs. If you are willing to provide this information and help with the investigation, please contact me on Discord: arhitektor_