Trial from France

[kala4]

Bad experience in getting trial from France region(via VK chat trial).
Was unable to test product because of being associated with random(I guess VPN user).
Zero support in chat on this case(if the "sad sticker" is not your limit of support).
Especially when RU users are now all over the world and having "wrong" IP is an issue.
U guys have big room for improvement...

Давайте там становитесь лучше или не становитесь

 

[Prota]

Bad experience in getting trial from France region(via VK chat trial).
Was unable to test product because of being associated with random(I guess VPN user).
Zero support in chat on this case(if the "sad sticker" is not your limit of support).
Especially when RU users are now all over the world and having "wrong" IP is an issue.
U guys have big room for improvement...

Давайте там становитесь лучше или не становитесь

Hello , it doesn't have to do anything regarding to using vpn or ip itself , Your trial subscription was removed due to obtaining it on multiple accounts which is not welcome , We highly recommend you to stop deceiving supports my friend and incase you're looking to use melonity try to pay for it , We won't be offering trial subscription to abusers , 65 accounts in record

 

[kala4]

Hello , it doesn't have to do anything regarding to using vpn or ip itself , Your trial subscription was removed due to obtaining it on multiple accounts which is not welcome , We highly recommend you to stop deceiving supports my friend and incase you're looking to use melonity try to pay for it , We won't be offering trial subscription to abusers , 65 accounts in record
View attachment 191

In terms of your information is completely wrong, with hilarious 65! accounts.
You are welcome to investigate my case and improve your so called "multiple detection" solutions.
I am open to provide any information or access for you to find the reason why and where are you are failed in my actual case even if it rare or not.

 

[kala4]

So far it is like that:
U claim it has nothing to do with IP - Passed ✓
I have 1 VK account(legid and old af) I claimed trial and requested support ✓
I have 1 Steam account which I purchased 2+ years ago ✓
I have 1 laptop device which had never Melonity installed 0 logs 0 anything. ✓

So weakest of mentioned above is being associated by steam account which I personally own for 2+ years.

 

[Prota]

In terms of your information is completely wrong, with hilarious 65! accounts.
You are welcome to investigate my case and improve your so called "multiple detection" solutions.
I am open to provide any information or access for you to find the reason why and where are you are failed in my actual case even if it rare or not.

Dear kala4

We've noticed repeated use of your trial subscription, which is meant for a single evaluation. Regrettably, we can no longer provide additional trials. We encourage you to consider upgrading to a paid subscription for continued access to our services. For plan details or questions, please contact our customer support team at VK channel or Melonity's support which can be contacted through website.

Thank you for your understanding.

 

[kala4]

Dear kala4

We've noticed repeated use of your trial subscription, which is meant for a single evaluation. Regrettably, we can no longer provide additional trials. We encourage you to consider upgrading to a paid subscription for continued access to our services. For plan details or questions, please contact our customer support team at VK channel or Melonity's support which can be contacted through website.

Thank you for your understanding.

I am no longer requesting your trial which was first one for me.

But you are welcome to investigate the reason why you are wrong in this case and u can request any additional data to improve you service which is obviously misfunctioning.
I am open to provide you any details.

 

[Prota]

I am no longer requesting your trial which was first one for me.

But you are welcome to investigate the reason why you are wrong in this case and u can request any additional data to improve you service which is obviously misfunctioning.
I am open to provide you any details.

We're not interested into this kind of subjects , Information and datas won't lie unfortunately , best of luck and king regards.

 

[kala4]

We're not interested into this kind of subjects , Information and datas won't lie unfortunately , best of luck and king regards.

Well noted you are not interested in improving your service.
Me being QA engineer submitting hundreds bug reports hearing from you developer can't be wrong is hilarious.

 

[Prota]

Well noted you are not interested in improving your service.
Me being QA engineer submitting hundreds bug reports hearing from you developer can't be wrong is hilarious.

We're sorry for giving you a disappointment

 

[kala4]

We're sorry for giving you a disappointment

Once u realize your detection system is not perfect and you will improve it or you get other requests with same cases of misban(which is rare cuz VK trial is for ru community) anyway come back in this tread and confirm that u were wrong being ignorant and at least could try to request any data offered to make your service better.

 

[Prota]

Once u realize your detection system is not perfect and you will improve it or you get other requests with same cases of misban(which is rare cuz VK trial is for ru community) anyway come back in this tread and confirm that u were wrong being ignorant and at least could try to request any data offered to make your service better.

Alright , Dear kala4 , thanks for your opinion.